An Exceptional Combination of Talent, Passion and Experience
An Exceptional Combination of Talent, Passion and Experience
Our global team of experts takes pride in using our advanced fleet and innovative technology to provide world-class, fit-for-purpose solutions for our customers. With global bases of operation and localized knowhow, we can respond quickly, efficiently and safely to meet any customer need. The best people become even more effective when they are continually provided with innovative technology. Operations become more efficient, customer experience is enhanced, and safety—core to CHC's purpose—reaches new heights.
Our Aircraft Maintenance and Overhaul System (AMOS) provides globally integrated supply chain management of spares and support, and manpower planning. Our Aircraft Information Management System (AIMS) allows us to have maximum visibility and improved responsiveness to move resources for our customers, improving our efficiency and service.
Our integrated global Operations Center in Dallas, Texas, helps accelerate the integration of advanced tools, systems and processes for specific flight-operations support, maintenance, and technical-support functions, every day, around the clock.
CHC has decades of experience in quickly mobilizing custom solutions anywhere in the world, including some of the most distant and challenging locations both on and offshore. We have the capability and specialized knowledge to operate in environments as diverse as the harsh conditions of Africa, the typhoon season in Southeast Asia to even turbulent winter flying conditions in the North Sea, Azerbaijan, Canada, Kazakhstan, and the Republic of Georgia. We have a 98 percent on-time start-up performance of setting up new bases, which is best in class thanks to the hard work of our Commercial Projects team.
At CHC, we have been at the forefront of advancing innovation in the rotorcraft industry for 70 years. Since pioneering remote transport in western Canada, we have grown into a company that can help customers reach beyond their limitations throughout the world.
We are always evaluating new technology and processes to help our customers. Recent examples include:
Planning software that consolidates crew management, providing for automated crew assignments, travel, training, cost management, operations control and more. AIMS represents an aviation industry best practice.
AMOS is comprehensive, fully integrated software that coordinates maintenance, engineering and logistics across our widely distributed global organization.
CHC’s new Operational Flight Planning System (OFPS) is an example of investing in tools, systems and processes to improve safety and efficiency. Our OFPS puts flight information right at the fingertips of our crews, so that they can reduce cockpit workload and create the safest flight environment for our passengers.
Every modern aircraft type we fly in our Oil & Gas operation delivers data into our FDM program. The scope of which is certainly one of the largest in the commercial rotary-wing industry. Our flight operations managers conduct ever-more detailed reviews of our FDM findings. Those results are integrated into training and form improvements to our operating procedures.
FDM is a powerful safety tool that studies operational trends. Flight Data Monitoring (FDM) is the systematic, pro-active and just use of digital flight data from routine operations to improve safety. This method of accessing, analyzing and acting upon information obtained from flight data allows us to identify and address operational risks before they can lead to incidents and accidents. The information and insights provided by FDM can also be used to reduce operational cost and significantly enhance training effectiveness and operational, maintenance and engineering procedures. Information from HFDM programs is unique since it provides objective data that otherwise is not available. An HFDM program is a key component of a Safety Management System (SMS).
Lessons from FDM are also used to alter our Line Oriented Flight Training, or LOFT. Our goal is to have FDM support desired behaviors, like a consistently stable approach. We also are working to explore how FDM can be used to monitor the effective use of automation and to embed FDM into the training department’s quarterly review cycle as an invaluable feedback tool.
Replacing cumbersome paper documents, the Electronic Flight Bag (EFB) combines pilot logs, flight procedures and other essential documents in the field onto tablet computers and other mobile devices. In addition to reducing weight in the cockpit by eliminating "hard" manuals, EFBs enable improved accuracy and rapid, worldwide updates of essential information, along with better data that feed preventative maintenance practices.
By reducing paperwork and administration in the cockpit through our EFB, safety is greatly enhanced by letting pilots be much more “eyes out” of the cockpit rather than “heads down during flight and while on the ground. This is especially important during departure and landing when workload is higher and the proximity of a structure or personnel on the helideck is greater.
While our FDM programs look at the more mechanical elements of how the flight was performed, Line Operations Safety Audits – or LOSA – look at how our crews react to threats and errors –individually and collectively. It is an important way to help develop countermeasures to operational errors.
LOSA is a structured program of observation of front-line activities built around the Threat and Error Management concept. LOSA uses trained observers to collect data about pilot behavior in the cockpit during “normal” flights enabling development of strategies for managing potential in-flight threats and errors.
LOSA is a formal program used to proactively collect safety data that will identify strengths and weakness in our operation, without relying on an incident or accident. It is designed to capture everyday normal operational behavior. This data is translated into improvements in operations and training across CHC’s global standards.
This includes policies that are in place and no longer relevant or areas that may need to be more robust. In addition, it gives us the opportunity through direct observation to capture exceptional practice and migrate them across the organization. The aim of our results is to anticipate, recognize, and recover from threats, errors, and undesired aircraft states. This translates into better SOPs, training and operational oversight.