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Safety

An Exceptional Combination of Talent, Passion and Experience

 

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Reaching Beyond Standard Safety and Quality

Embedded into CHC’s daily operations is a safety culture that produces our industry-leading safety record and puts us at the forefront of advancing safety within the helicopter world.

Our culture is based on a commitment that every member of our team, from flight crew to corporate staff, is a stakeholder in the safety of people, property, and the environments in which we operate. We support that commitment through a safety infrastructure second to none in our industry spanning every aspect of our business, incorporating advanced training programs, best-in-class maintenance practices, and transformative technologies.

Every employee understands his or her role in continuing to make CHC the safest operation in the industry. For example, our integrated Safety Management System (SMS) gives every team member the authority to identify, report, and correct unsafe practices and procedures. By standardizing processes such as incident reporting and analysis across global operations, we are able to recognize common risks to help prevent negative issues or mitigate their effects.

We have multiple systems in place to continually analyze our performance and identify areas to further improve our safety record. These systems are both proactive and reactive in nature to guarantee low risk, while retaining the ability to respond quickly and systematically when issues arise. The systems include flight data analysis, a robust reporting system, incident and accident investigation procedures, and corrective actions.

What is truly unique to CHC is our robust safety systems inform and enhance our global standards, providing the ability to identify best practices in one part of the globe and leveraging them across the entire CHC system. CHC's integrated global Operations Center near Dallas, Texas, helps accelerate integration of advanced tools, systems and processes for specific flight-operations support, maintenance, and technical-support functions, every day, around the clock.

We also understand CHC’s leadership role in industry collaboration to develop, adopt, and share best practices, emerging safety systems, tools and initiatives for both rotary and fixed wing aviation. We participate in a variety of industry organizations, are a founding member of HeliOffshore, and continue to support the International Helicopter Safety Team. Additionally, since 2004, CHC’s annual Safety & Quality Summit has attracted more than 7,000 delegates including leading aviation-safety professionals from 25 countries to discuss and share safety innovations in their areas.

Line Operations Safety Audit (LOSA)

While our FDM programs look at the more mechanical elements of how the flight was performed, Line Operations Safety Audits – or LOSA – look at how our crews react to threats and errors –individually and collectively. It is an important way to help develop countermeasures to operational errors.

LOSA is a structured program of observation of front-line activities built around the Threat and Error Management concept.  LOSA uses trained observers to collect data about pilot behavior in the cockpit during “normal” flights enabling development of strategies for managing potential in-flight threats and errors.

LOSA is a formal program used to proactively collect safety data that will identify strengths and weakness in our operation, without relying on an incident or accident. It is designed to capture everyday normal operational behavior. This data is translated into improvements in operations and training across CHC’s global standards.

This includes policies that are in place and no longer relevant or areas that may need to be more robust. In addition, it gives us the opportunity through direct observation to capture exceptional practice and migrate them across the organization. The aim of our results is to anticipate, recognize, and recover from threats, errors, and undesired aircraft states. This translates into better SOPs, training and operational oversight.

Industry Collaboration

CHC is a founding member of HeliOffshore, the world’s first global offshore helicopter association. This ground-breaking industry collaboration has delivered important safety enhancements for passengers and crew.

CHC has co-led HeliOffshore’s industry-wide collaboration on the development of Health & Usage Monitoring (HUMS) Best Practice guidance. This global effort comprised of representatives from across the industry to share data, policies and experiences to help create a number of resources including an implementation guide, video and online collaboration tool, along with the best practice document.

This project has fostered collaboration across the industry, relying on shared data, policies and experiences to assist in development of tools, resources and best practice guidance. The materials the HUMS working group has developed have been accessed and downloaded hundreds of time, from locations around the world.

CHC continues to co-chair the HeliOffshore HUMS working group, as well as moderate an online community on HeliOffshore Space, a resource for industry experts to share information and best practices.